Description
Robinhood is a retail trading app for stocks, ETFs, options, and crypto. This guide explains how to access your Robinhood account through the mobile app and web browser, common login failures, account recovery options, and how to add extra security (like two-factor authentication) to keep your account protected.
How to Sign In — Step by Step
- Open the Robinhood app (iOS or Android) or visit the web sign-in page.
- Enter your registered email address or username in the email field.
- Type your password carefully — passwords are case-sensitive.
- Tap or click Sign In.
- If prompted, complete any multi-factor authentication (MFA) challenge (SMS code, authenticator app, or security key).
Troubleshooting Common Login Issues
Can’t sign in? Try these quick fixes:
- Forgot password: Use the “Forgot password?” link to reset via your email.
- App update: Make sure you have the latest Robinhood app from the App Store or Google Play.
- Clear cache: On mobile, force-close and reopen the app; on desktop, clear browser cache or try a private window.
- Server outages: Check social channels or status pages — if Robinhood is down, wait until services are restored.
- Account locked: Multiple failed attempts may temporarily lock access; follow on-screen prompts or contact support.
Account Recovery & Locked Accounts
If you cannot access your email or your account has been locked for security reasons, Robinhood provides recovery options that may include identity verification. Typical steps include verifying personal details, uploading ID, or responding to account-related emails. Keep any proof of identity ready (government ID, SSN last 4 digits, date of birth).
Two-Factor Authentication (2FA) & Security Tips
Enabling 2FA greatly reduces the risk of unauthorized access. Recommended setup:
- Use an authenticator app (TOTP) rather than SMS for stronger protection.
- Enable biometric unlocking (Face ID / Touch ID) on mobile devices for convenience.
- Use a strong, unique password and a reputable password manager.
- Beware of phishing: never enter credentials on pages reached from suspicious emails or texts.
Frequently Asked Questions
Q: What if I don’t receive the verification code?
A: Check network connectivity, confirm the phone number on file, and try resending. If using an authenticator app, ensure device clock is correct.
Q: How long does account recovery take?
A: It varies — some recoveries are instant, others may take days depending on verification required.